Human nature is a funny thing. After years in an executive role, I’m still amazed at some reactions to negative situations, especially from executives. When a conflicting situation arises, too often managers and executives immediately form an opinion about what’s right and wrong. However, it doesn’t mean it’s true. Good leaders take the time to listen to both sides of a story before forming an opinion and acting on it. When I hear an individual complain about someone else, I try imagining what the other person might be saying or thinking. Nothing is as simple as he said/she said or he did/she did. When emotions are involved it adds to the challenge of sorting through it all and coming up with a reasonable conclusion. This ability to wade through different perspectives before acting, is the sign of a great leader.
Here are three things to consider when trying to come to a mutually satisfying resolution: Read More